Cyber Diplomacy Organization VANK has launched an online platform that uses artificial intelligence (AI) and public data to analyze administrative problems and explore solutions, giving citizens a direct role in identifying shortcomings in government systems and proposing policy improvements.
VANK announced the launch of the Korea AX Grand Transformation Citizens’ Research Institute (axkorea.one) on October 14, 2026. AX, or AI transformation, refers to the use of AI to fundamentally improve work processes, organizational structures and public service delivery.
The platform is designed to address everyday administrative frustrations, particularly those arising when government agencies operate with separate systems despite handling interconnected policy areas such as welfare, employment, education and health care. These can include delays in receiving support or having to submit the same documents to multiple agencies.
Its main feature, “Policy Feasibility Assessment,” allows citizens to enter questions about such problems. The AI then analyzes relevant government agencies, official policy documents, public data, available technologies and potential implementation constraints to identify possible solutions and provide supporting information and data sources.
For example, if a citizen asks why they must submit documents to one ministry that they have already provided to another, the platform examines relevant policies and data to assess whether information sharing or system integration could reduce the burden. The results are intended to inform further consideration, however, and do not confirm that a proposed measure is feasible in practice or guarantee its effectiveness.
The platform also enables citizens to submit ideas for administrative reform, share them with other users and gather support. Proposals can be submitted without logging in, and users can track their progress through four stages: submission, review, forwarding to the relevant ministry and completion.
Examples featured on the site include detecting fraudulent billing by medical institutions, preventing misconduct in public procurement, identifying duplicate spending in the national research and development budget, and bringing the contributions of independence activists to light. The website lists 83 submitted ideas.
Other features allow users to propose changes to the government’s organizational structure, follow domestic and international trends in public-sector AI policy, and explore overseas examples of AI applications in government. These include check fraud detection in the United States and the identification of unreported swimming pools in France.
VANK said the initiative aims to move beyond the government’s adoption of AI as a technology and promote a participatory approach in which citizens identify administrative problems and help shape potential solutions. For AI-generated analyses and citizen proposals to lead to actual institutional changes, however, the relevant government agencies must review them and determine whether they can be implemented.
VANK plans to forward proposals requiring cooperation among ministries to the relevant agencies and explore ways to improve data sharing and policy coordination, taking into account personal information protection and legal authority.
“AI transformation should be evaluated not by how much technology the government has adopted, but by how effectively it solves the problems citizens face in their daily lives,” VANK Director Park Gi-tae said. He added that the organization aims to demonstrate how any citizen can become an “AI State Designer” by helping shape public administration and institutional systems.
VANK already operates several AI-based civic participation platforms, including “We Are AI Legislators,” which allows citizens to draft bills and ordinances; “We Are AI Lawmakers,” which lets users explore national budgeting and policymaking; and “We Are AI Secretaries-General of International Organizations,” which engages participants in addressing global issues.
While those platforms focus on legislation, budgeting and international affairs, the new Citizens’ Research Institute broadens the scope of participation to administrative systems as a whole, with particular attention to structural problems that cross ministry boundaries and require inter-agency cooperation.